Terms & Conditions

1. Who we are and what these Terms cover

1.1 These Terms are an agreement between you and the Dazway company that serves you (“Dazway”, “we”, “us”): DazWay ApS · c/o LegalDesk.dk ApS, Njalsgade 21F, 2., 2300 København S, Denmark · CVR 46378385 if your billing country is in the European Union or the European Economic Area (EU/EEA); or Dazway Portal L.L.C S.O.C · ALSAFI 1 - 204, Al Mararr, Deira, Dubai, United Arab Emirates · Trade licence 1605660 (Dubai Department of Economy and Tourism) · TRN 105400162100001 in all other cases. They apply when you create an account or buy anything on dazway.com (the “Platform”).

1.2 Dazway operates an online marketplace for digital products: gift cards and vouchers, mobile airtime and data, gaming and entertainment credit, and similar (“Products”). Each Product is delivered as a code, PIN or direct top-up (“Code”).

1.3 Please read these Terms, the Refund & Withdrawal Policy and the Privacy Policy before you buy. If you do not agree, please do not use the Platform.

2. Your account

2.1 You must be at least 18 (or the age of majority where you live, if higher) to buy on Dazway. If you are younger, a parent or guardian must make purchases for you.

2.2 Give us accurate information and keep it up to date. Keep your password secret and tell us at once if you think someone else has used your account. You are responsible for activity on your account unless it results from our failure to protect it.

2.3 One person, one account. You can close your account at any time by emailing sales@dazway.com.

3. Our Products

3.1 Product pages describe the Product, its face value, the issuing brand or operator, where it can be used (the “Region”), its validity and how to redeem it. Many Codes work only in a specific Region or on a specific operator’s network. Check before you buy. We do not refuse customers because of where they live, but a Code may not work outside its stated Region.

3.2 Products are supplied by third-party brands, operators and suppliers (“Suppliers”). Redeeming a Code is also subject to the Supplier’s own terms, which we link to on the Product page where available. Dazway does not control a Supplier’s services after a Code is redeemed.

3.3 We may change, add or remove Products at any time. Removing a Product never affects an order you have already paid for.

4. Who you are buying from

4.1 The seller of every Product is Dazway. Your order confirmation and invoice show the Dazway company that sells to you.

4.2 Some Products are offered through an independent reseller store and shown as “Sold by [store name] on Dazway”. The store owner is a business that promotes the Product and earns a commission from Dazway. Dazway remains your seller: we take your payment, deliver your Code, issue your invoice, and are responsible for refunds and for faulty Codes. We show the store name so you always know who you are dealing with, and we will give you the reseller’s trader details on request.

4.3 Dazway verifies the identity of resellers who sell on the Platform, including their registration and contact details, as the law requires.

5. Prices, VAT and payment

5.1 Prices are shown in the currency stated, including VAT and all taxes that apply to you, and include all fees. We show the final amount before you pay.

5.2 You pay by the methods shown at checkout, processed by regulated payment providers. We do not store your full card number. Your bank may charge its own foreign-exchange fees.

5.3 When you press the button marked “Order and pay” you place an order that obliges you to pay. The contract is formed when we deliver the Code, or when we confirm delivery in your order confirmation. We may decline or cancel an order, and refund you in full, if we suspect fraud, if a Product is unavailable, or if a price is clearly wrong because of an obvious error.

5.4 We run security and fraud checks on orders. These may be partly automated. If a check blocks your order you can ask for a person to review it (see Privacy Policy, section 8).

6. Delivery of Codes

6.1 We deliver Codes electronically, normally within about 30 seconds of payment, by email to the address on your account. Your Code is also available at any time under “My orders”.

6.2 You are responsible for entering the correct email address, phone number or account details. We cannot reverse a top-up credited to the number you gave us.

6.3 If we cannot deliver a Code, we will tell you and, if we still cannot deliver, refund you in full to your original payment method. You can also ask for a refund earlier.

7. Your right to withdraw (EU/EEA consumers)

7.1 If you are a consumer in the EU/EEA you normally have 14 days to withdraw from an online purchase. For Products delivered immediately as digital content, or services fully performed, you lose this right once delivery begins if you have expressly asked for immediate delivery and acknowledged that you lose the right — which you do at checkout. We confirm this in your order confirmation and delivery email.

7.2 If you did not give that consent, or if delivery has not yet begun, your 14-day right applies. The full rules, and a model withdrawal form, are in the Refund & Withdrawal Policy.

8. Using your Code

8.1 A Code is like cash: anyone who has it can use it. Keep it private. We never ask for your Code. We are not responsible for Codes you share, lose or have stolen after delivery, but contact us quickly and we will help where we can.

8.2 Follow the redemption steps and respect any expiry date or Region limit shown. Expired or already-redeemed Codes cannot be replaced unless they were faulty when delivered.

9. Faulty or non-working Codes

9.1 Your Product must be as described, work as it should and be delivered on time. If a Code is invalid, already used or does not work, contact us within 30 days of delivery (or longer if the law gives you more). We will check with the Supplier and either replace the Code or refund you.

9.2 Your statutory rights as a consumer — including, in the EU, your rights under digital-content conformity law (replacement, price reduction, or termination and refund) and, in the UAE, your rights under consumer-protection law — are not affected by these Terms.

10. Acceptable use and fraud prevention

10.1 You must not: use stolen or unauthorised payment methods; resell Codes in breach of Supplier terms; use the Platform to launder money, evade sanctions or finance crime; interfere with the Platform’s security; or use bots or automation to buy at scale without our consent.

10.2 To comply with the law and protect everyone, we may ask you to verify your identity, limit order values or frequency, delay or cancel orders, or suspend an account. We will give you the reasons unless the law forbids it. Where we are required to report activity to authorities we may do so without telling you.

11. Our responsibility

11.1 Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or for any consumer right that cannot be excluded.

11.2 Subject to that, if we breach these Terms we are responsible for loss that is a foreseeable result of the breach. We are not responsible for Supplier services after a Code is redeemed or for interruptions outside our control (for example operator or network outages). For business customers, we are not liable for indirect loss or loss of profit, and our total liability for any order is limited to the amount you paid for it.

12. Contact point and notices

12.1 Our single electronic point of contact for users, authorities and legal notices is sales@dazway.com. You can write to us in English. We reply within one business day.

12.2 We send notices to the email address on your account. Keep it current.

13. Reporting illegal content and our decisions

13.1 If you believe a listing or content on the Platform is illegal, tell us at sales@dazway.com with: where it is, why you think it is illegal, and your name and email. We review reports promptly and diligently and tell you our decision.

13.2 If we remove, restrict or suspend something or someone because it is illegal or breaks these Terms, we tell the affected person the reasons, the facts we relied on, and how to challenge the decision (see section 14). We do not give reasons where the law forbids it.

13.3 Our decisions are made by trained staff, supported by automated checks for fraud and prohibited items.

14. Complaints and dispute resolution

14.1 Tell us first: email sales@dazway.com with your order number. We acknowledge within one business day and aim to resolve within 5 business days; if we cannot, we explain why and when you will hear from us.

14.2 You can appeal any decision we made about your account or an order by replying to our message within 14 days. A person who did not make the original decision will review it.

14.3 EU/EEA consumers: if we cannot resolve your complaint you may bring it to an out-of-court dispute-resolution body, such as the Danish Center for Klageløsning (klageportalen.dk) or the consumer complaints body of your own country. You may also bring proceedings in court and complain to the consumer authority of your country.

14.4 UAE customers: you may contact the UAE Ministry of Economy or the consumer-protection department of the emirate where you live.

15. Changes to these Terms

15.1 We may update these Terms for legal, security, technical or business reasons. We tell you by email at least 15 days before material changes take effect (immediately if the law requires). If you do not agree, you can close your account before then. Orders already placed are unaffected.

16. Your personal data

16.1 How we use your personal data is explained in the Privacy Policy. Cookies are explained in the Cookie Policy.

17. Governing law and courts

17.1 If you deal with DazWay ApS: Danish law applies. If you are a consumer, you also keep the mandatory consumer-protection rights of the country where you live and may bring proceedings in the courts of that country. Business customers: the courts of Copenhagen, Denmark.

17.2 If you deal with Dazway Portal L.L.C S.O.C: the laws of the United Arab Emirates apply and the courts of Dubai have jurisdiction, without limiting any mandatory right you have as a consumer.

18. General

18.1 If any part of these Terms is unenforceable, the rest continues. Not enforcing a right is not a waiver. We may transfer our rights to another Dazway group company; you may not transfer yours without our written consent. These Terms are written in English; where the law requires, a local-language version prevails for consumers.