Refund & Withdrawal Policy
Version 1.0 — effective 7 October 2026
1. In short
| Situation | What happens |
|---|---|
| We couldn’t deliver your Code | You get the Code or a full refund. |
| The Code is faulty, invalid or already used | We replace it or refund you after checking with the Supplier. |
| You changed your mind before delivery | EU/EEA consumers: you can cancel within 14 days. Contact us at once. |
| You changed your mind after delivery | Not refundable if you asked for immediate delivery and acknowledged you would lose the right (EU/EEA) — see section 2. UAE and other countries: Codes are digital goods and cannot be returned once delivered, unless faulty or not delivered. |
| You were charged twice or wrongly | Full refund. |
2. EU/EEA consumers — right of withdrawal
2.1 You have the right to withdraw within 14 days without giving a reason. For digital content and services, the period starts on the day the contract is concluded.
2.2 Digital content and fully performed services. You lose the right of withdrawal for digital content (and for a service once fully performed) if (a) performance began with your prior express consent, (b) you acknowledged that you would lose your right, and (c) we confirmed this to you in writing. Dazway collects (a) and (b) at checkout in a separate tick-box and confirms (c) in your order confirmation and delivery email.
2.3 If you withdraw in time we refund everything you paid within 14 days of learning of your decision, using the same payment method and at no cost to you.
2.4 To withdraw, tell us clearly — email sales@dazway.com or use the form in section 6. Using the model form is optional.
3. Faulty, undelivered or not-as-described Products
3.1 Whether or not you have lost the withdrawal right, you have legal rights for Products that are not delivered, not as described or do not work (EU digital-content law; UAE consumer-protection law). We will replace the Code, reduce the price or refund you — at our cost.
3.2 Contact us at sales@dazway.com within 30 days of delivery with your order number. A screenshot of the error helps.
4. How and when we refund
4.1 Refunds go back to your original payment method. We start the refund within 2 business days of agreeing it; banks usually take 2 to 7 business days to show it. For refunds after withdrawal, we pay within 14 days.
4.2 We charge no fee for refunds, and refund in the currency you paid.
5. UAE and other countries
5.1 Codes are digital goods delivered immediately. We do not accept returns after delivery unless the Code is faulty, invalid, not as described or not delivered. This policy is shown to you before payment.
6. Our service commitments
| Commitment | Dazway |
|---|---|
| Delivery of your Code | Within about 30 seconds of payment; full refund to your original payment method if it cannot be delivered |
| Time you have to report a faulty Code | 30 days from delivery (your statutory rights last longer and are not affected) |
| First reply from support | Within 1 business day — within 4 business hours if your Code was not delivered |
| Decision on a replacement or refund | Within 5 business days of receiving your order number and details |
| Refund started | Within 2 business days of the decision |
| Refund shows in your account | 2 to 7 business days, depending on your bank |
| Withdrawal refund (EU/EEA) | Within 14 days of your decision to withdraw |
7. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: DazWay ApS, c/o LegalDesk.dk ApS, Njalsgade 21F, 2., 2300 København S, Denmark, sales@dazway.com
I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following digital product: ______________________
Ordered on () / received on (): ______________ Order number: ______________
Name of consumer(s): ______________ Address of consumer(s) (only if on paper): ______________
Signature of consumer(s) (only if on paper): ______________ Date: ______________
(*) Delete as appropriate.
