Help centre
How fast will my code arrive?
Within about 30 seconds of payment, by email. You can also find it any time under “My orders”.
I didn’t get my email. What now?
Check your spam or junk folder and the email address on your order, then look under “My orders”. Still nothing after 5 minutes? Contact us with your order number and we’ll fix it quickly.
Can I get a refund?
If your code can’t be delivered or doesn’t work, yes — you’ll get a full refund. Because codes are digital products delivered instantly at your request, they can’t be returned once delivered unless they are faulty. Full details are in our Refund & Withdrawal Policy.
What is the 14-day withdrawal right, and does it apply?
In the EU/EEA you can usually cancel an online purchase within 14 days. For instantly delivered digital codes, you agree at checkout to give up that right once the code is delivered. Your rights for faulty or undelivered products always remain.
My code says “invalid” or “already used”.
Contact us straight away with your order number and a screenshot. We’ll check with the supplier and replace the code or refund you.
Can I use the code in another country?
Only if the product page says so. Many codes are valid only in one region — we show this before you buy.
Is it safe to pay on Dazway?
Yes. Payments are handled by regulated payment providers, and Dazway never stores your full card number.
Who am I buying from?
Dazway is your seller. Where a product is offered through an independent reseller’s store, the page shows “Sold by … on Dazway” so you always know who you are dealing with.
How do I recharge a phone?
Pick the operator and amount, enter the number (or receive a PIN), pay, and follow the steps in your email.
How do I delete my account or get a copy of my data?
Email sales@dazway.com. Our Privacy Policy explains your rights.
I think someone else used my account.
Reset your password immediately and email sales@dazway.com. We’ll secure your account and review recent orders.
How do I make a complaint?
Write to sales@dazway.com. If we can’t resolve it, EU/EEA customers can use an out-of-court dispute body, and UAE customers can contact the consumer-protection authority — details are in our Terms & Conditions.
Still stuck? Write to sales@dazway.com.
